If for any reason you are not satisfied with your gathered item(s), you are always entitled to return or exchange your items within 30 days from the time of delivery.

How to return your items: 
- Mark the items you are returning on the packing slip and add this to the package.
- Hand the package over to your postal service by choice and send it to:

The Archive Store Returns
Reguliersgracht 70
1017 LV Amsterdam
The Netherlands

Please note: the shipping cost for your returns are for your own expensive.

You can also return/exchange the item(s) at our store. For opening times and directions click here.

All items need to be returned in its original packaging and with the original hangtags. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment.

We recommend using a postal service that insures the value of your returned products or gives you proof of posting. Lost packages will not be refunded. Damaged items will not be accepted. The item must be returned undamaged and with the labels attached.

Exchanging an item for a different style is not possible. In that case, the order will be refunded, any new items can be bought in the (online) store.

Generally we process returns the same day as receiving the returned item. After this, within 10 days the refund will be on your bank account.  

If Archive Store sent the wrong item or the item appears to be defect upon arrival, notify Archive Store within 14 days from receiving the item(s). We will refund the return shipping costs and send you the new and correct items as soon as possible, if stock is available.

Exceptions

Gift vouchers, personalized items, pacifiers and skin care cannot be returned or exchanged.